Return policy
At HeritagePave, we strive to ensure that every piece of jewelry you purchase is crafted with the highest quality and care. However, we understand that sometimes you may need to return an item. Please review our return policy below to help guide you through the process.
1. Standard Return Policy
We offer a 14-day return policy on most standard jewelry items. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund or store credit (excluding custom or personalized items).
To be eligible for a return:
- The item must be in its original, unused condition with all tags, packaging, and documentation intact.
- The item must not show any signs of wear, damage, or alteration.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized jewelry (items that have been engraved, altered, or made specifically to your order).
- Sale items or clearance merchandise.
- Gift cards and items marked as final sale.
3. How to Initiate a Return
To begin the return process:
- Contact Us: Reach out to our customer service team at [email address] within 14 days of receiving your item. Provide your order number and the reason for your return.
- Return Instructions: We will provide detailed instructions on how to send the item back to us.
- Packaging: Please ensure that the item is securely packed to prevent any damage during return shipping.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that shipping fees are non-refundable, and the cost of return shipping will be the responsibility of the customer unless the item is defective or there was an error on our part.
5. Exchanges
We do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will work with you to either exchange the product or issue a full refund.
7. International Returns
If you are returning a product from outside the country, please ensure that the package is properly labeled and that any customs duties or fees are paid. We recommend using a trackable shipping service to return the product.
8. Gift Returns
If the item you received was a gift, you may return it for a store credit or exchange. Please contact us for further instructions.
9. Contact Us
For any questions regarding returns, please contact our customer service team at:
This return policy clearly outlines the process and ensures transparency for your customers. Let me know if you need to customize or adjust any sections!
